Info & Contact

Check-in, payment, visitor’s tax, terms, FAQ – and how to reach us.

Everything practical about your stay: booking, check-in, payment, check-out, visitor’s tax and how to reach us. If a question remains, call us on +49 8324 9840.

Contact

Reservations

Phone +49 8324 9840
Fax +49 8324 984-728
E-mail info@die-gams.de
Reception daily 8:00–20:00

Send an enquiry

Please tell us arrival and departure dates, number of adults, ages of children, preferred category and whether a dog comes along. We reply in English.

Restaurant GAMS & gar

Table reservations: phone +49 8324 984-717
E-mail restaurant@die-gams.de
Breakfast 7:00–10:30 · dinner 17:30–20:30 (from 26 Nov 2026: 17:30–19:00 and 19:30–21:00)

GAMSI, our digital host

Answers questions about the house and the region around the clock – in the chat on the German pages and on WhatsApp: +49 171 4142711.

Address & arrival

DIE GAMS Hotel Restaurant
Zillenbachstraße 50, 87541 Bad Hindelang, Germany

By car from Munich: 174 km, about 2 h 20 min via the A 96 / A 7, exit Oy-Mittelberg, then over the Jochpass (106 bends). By train to Sonthofen, then bus (included with PLUS from the day of arrival) – or taxi from the station for stays of 7 nights or more. E-charging station at the house.

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Booking

We take reservations by phone, e-mail, post or directly through our website. Nights with breakfast or half board can be booked online about a year ahead. Our team is there for questions, wishes and bookings daily from 8:00 to 20:00.

Check-in

Your apartment is guaranteed to be ready from 16:00 on the day of arrival. Reception is open daily from 8:00 to 20:00. If you will arrive outside these hours, please give us a short call on +49 8324 9840.

Your Bad Hindelang PLUS card arrives shortly before arrival by e-mail as a QR code (Allgäu-Walser app or web) if you have completed the registration form online – then it is already valid for bus and train on the day of arrival. Without a smartphone we print it for you, or you collect it at reception. Guests booked through AKON and business travellers do not receive the card.

Payment

You can pay your bill in cash or with all common cards. Prepayments are possible by arrangement by card (through our payment provider), payment link or bank transfer – please state your booking number, name and travel dates. The bank details are in your booking confirmation.

Check-out

We ask you to vacate the apartment by 10:00 on the day of departure.

The essentials from our terms

Cancellation
free of charge until 2 days before arrival, 18:00
Christmas
over Christmas, New Year’s Eve and New Year: 30 days before arrival
Late cancellation
room only 90 %, with breakfast 80 %, with half board 70 % of the price
Check-in
from 16:00, reception daily 8:00–20:00
Check-out
until 10:00
Reception
daily 8:00–20:00, night porter 22:30–7:00 (unstaffed in between – GAMSI in the chat is there 24/7)
Payment
cash or all common cards on site; prepayment by arrangement by card, payment link or transfer
Visitor’s tax
3.30 € per adult (16+) and day, ages 6–15 2.00 €, under 6 free
Dogs
on request, one dog per apartment, 10 € per night, limited number
Single occupancy
18 € per night extra for one person in an apartment
Company holidays
8–23 November 2026, arrivals again from 24 November 2026

Our full general terms and conditions are available in German (PDF). Some packages have different cancellation deadlines, stated with the offer.

Frequently asked questions

Does DIE GAMS have a pool?

Yes. Our panoramic indoor pool measures 5 × 15 m, the water is chlorine-reduced saltwater at about 29 °C, with a view of the Imberger Horn. Open daily 7:00–22:00, for children up to 15 from 10:00 to 20:00.

Can I bring my dog?

Yes, on request. Exactly one dog per apartment, and the number of dog-friendly apartments is limited – please tell us in advance. Two dogs need two apartments, subject to availability. A dog costs 10 € per night. Allowed in the lobby, bar, terrace, grounds and apartment, not in the restaurant; at breakfast and dinner your dog may join you at the bar. Cats are not allowed; guinea pigs and rabbits in a cage are welcome – please mention them when booking.

How big are the apartments?

45–55 m² with 2–3 rooms, balcony, kitchenette and dining area. Comfort and Premium are for 1–2 guests, Family Comfort and Family Premium for 3–4. For groups of up to 9 and families wanting a separate children's room we have special layouts – on request directly with us.

Is half board available?

Yes. Half board includes the breakfast buffet from 7:00 to 10:30 and in the evening a four-course menu of your choice or a buffet. Dinner is served from 17:30 to 20:30 until 25 November 2026, from 26 November again in two sittings: 17:30–19:00 and 19:30–21:00.

When are check-in and check-out?

Your apartment is ready from 16:00 on the day of arrival; reception is staffed daily from 8:00 to 20:00. On the day of departure we ask you to vacate the apartment by 10:00.

What is the visitor's tax?

The municipal visitor's tax (Kurtaxe) is 3.30 € per adult (16+) and day, 2.00 € per day for children and teenagers aged 6–15, children under 6 are free. All prices are plus visitor's tax.

Is parking free?

The outdoor car park is free. A space in the underground garage costs 6 € per night from April to October and 9 € per night from November to March.

Until when can I cancel free of charge?

As a rule until 2 days before arrival, 18:00. For stays over Christmas and New Year the deadline is 30 days before arrival. Some packages have their own deadlines, stated with the offer.

How can I pay?

On site in cash or with all common cards. Prepayments by card, payment link or bank transfer by arrangement; the bank details are in your booking confirmation.

When are the company holidays?

The house is closed from 8 to 23 November 2026. Arrivals are possible again from 24 November.

Is reception staffed around the clock?

Reception is staffed daily from 8:00 to 20:00, the night porter from 22:30 to 7:00. Between 20:00 and 22:30 and between 7:00 and 8:00 nobody is at the desk – our digital host GAMSI answers questions in the chat 24/7. In an emergency always call 112.

May I smoke?

Smoking is not allowed in any indoor area or apartment (a fee of 150 € applies). It is allowed on the balcony, the terrace and in front of the three entrances.

Is the house accessible?

We are disability-friendly but not fully accessible. There are two lifts (one at reception, one in the middle of the building at the central entrance). For wheelchair users we are only partly suitable – please discuss the details with reception beforehand: +49 8324 9840.

Is there air conditioning?

No. A fan is available subject to availability; with awnings and blackout it stays pleasant in summer.

Can I do laundry?

Yes. Washing machine and dryer are on the ground floor below reception, 2 € per hour each. Every apartment also has a small clothes horse.

What if I forgot something?

Everyday items such as razors, sewing kits, deodorant, detergent pods, hairspray, combs or batteries are available at reception.

Do I need to bring a bathrobe or towels?

No. Bathrobes for adults, towels and sauna towels are in the apartment. More sauna towels are available at reception.

When do I get the Bad Hindelang PLUS card?

Shortly before arrival by e-mail as a QR code (Allgäu-Walser app or web) if you have completed the registration form online – then it is already valid for bus and train on the day of arrival. Without a smartphone we print it for you, or you collect it at reception from 8:00 on the day of arrival. Guests booked through AKON and business travellers do not receive the card.

Is the ski pass included in winter?

Yes. With the Bad Hindelang PLUS card the ski pass for the Oberjoch/Unterjoch ski area is included in your booking – as a day pass, from the first night.

Is it worth booking directly with you?

Yes. With our best-price guarantee we match a cheaper offer you find – just tell us at +49 8324 9840 or info@die-gams.de. If you book online through our website you also collect points in the GAMSfreunde bonus programme.

When will the playground reopen?

Our outdoor playground is being rebuilt and will probably stay closed until the end of November 2026. Inside there are two playrooms, and we lend footballs, badminton and other games for outdoors.

Can I already book for 2027?

Yes. Nights with breakfast or half board can be booked online about a year ahead – currently until August 2027.

Is there a ski and bike room?

Yes, at the upper west entrance. Your room key opens it.

Best-price guarantee · bonus programme GAMSfreunde for online bookings

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